Return Policy

1. General Return Policy

At Fillers Catering Limited, we strive for complete customer satisfaction. Due to the hygienic and medical nature of our dermal filler products, we maintain a strict return policy to ensure product safety and compliance with German and international regulations.

Key Points:
✅ Unopened & Unused Products: Eligible for return within 14 days of delivery.
❌ Opened/Used ProductsNon-returnable for safety and hygiene reasons.
⚠️ Customs & Shipping Fees: Non-refundable for international returns.


2. Eligibility for Returns & Refunds

Accepted Reasons for Returns:

  • Incorrect Product Shipped (verified by our team).
  • Damaged/Defective Product (must report within 48 hours of delivery with photo/video proof).
  • Unopened Products in original packaging with seals intact.

Non-Returnable Items:

  • Opened, used, or tampered-with products.
  • Products purchased from third-party sellers.
  • Temperature-sensitive items compromised during shipping.

3. Return Process

Step 1: Contact our support team at [[email protected]] within 14 days of delivery.
Step 2: Provide:

  • Order number
  • Photos of the product (if damaged/defective)
  • Reason for return
    Step 3: If approved, we’ll email a Return Authorization Number (RMA) and instructions.
    Step 4: Ship the product back to our German warehouse (address provided).

⚠️ Note: Returns without an RMA will not be processed.


4. Refund Policy

  • Approved Returns: Refunded via the original payment method within 7–14 business days after inspection.
  • Shipping Costs: Buyer covers return shipping unless the error was ours (e.g., wrong item shipped).
  • International Returns: Refunds exclude customs duties and taxes.

5. Damaged/Defective Products

  • Report within 48 hours of delivery with photo/video evidence.
  • We’ll replace or refund immediately (no return needed for defective items).

6. Cancellations

  • Orders can be canceled within 24 hours of placement if not yet shipped.
  • Contact [[email protected]] with your order number.

7. Contact Us

For return requests or questions:
📧 Email: [[email protected]]
🌐 Website: https://fillerscateringlimited.de/

Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (CET)


Policy Notes:

  • This policy complies with German consumer laws (§ 312g BGB) and EU regulations.
  • Worldwide customers: Check local import laws before returning.
  • Fillers Catering Limited reserves the right to deny returns that don’t meet policy criteria.

Thank you for trusting us for your dermal filler needs!


Why This Works:

  • Medical Compliance: Strict hygiene rules for dermal fillers.
  • Clarity: Deadlines, eligibility, and steps are clearly defined.
  • Customer-Focused: Fast refunds for errors/defects.
  • Legal Alignment: Follows German/EU e-commerce laws.