1. General Return Policy
At Fillers Catering Limited, we strive for complete customer satisfaction. Due to the hygienic and medical nature of our dermal filler products, we maintain a strict return policy to ensure product safety and compliance with German and international regulations.
Key Points:
✅ Unopened & Unused Products: Eligible for return within 14 days of delivery.
❌ Opened/Used Products: Non-returnable for safety and hygiene reasons.
⚠️ Customs & Shipping Fees: Non-refundable for international returns.
2. Eligibility for Returns & Refunds
Accepted Reasons for Returns:
- Incorrect Product Shipped (verified by our team).
- Damaged/Defective Product (must report within 48 hours of delivery with photo/video proof).
- Unopened Products in original packaging with seals intact.
Non-Returnable Items:
- Opened, used, or tampered-with products.
- Products purchased from third-party sellers.
- Temperature-sensitive items compromised during shipping.
3. Return Process
Step 1: Contact our support team at [[email protected]] within 14 days of delivery.
Step 2: Provide:
- Order number
- Photos of the product (if damaged/defective)
- Reason for return
Step 3: If approved, we’ll email a Return Authorization Number (RMA) and instructions.
Step 4: Ship the product back to our German warehouse (address provided).
⚠️ Note: Returns without an RMA will not be processed.
4. Refund Policy
- Approved Returns: Refunded via the original payment method within 7–14 business days after inspection.
- Shipping Costs: Buyer covers return shipping unless the error was ours (e.g., wrong item shipped).
- International Returns: Refunds exclude customs duties and taxes.
5. Damaged/Defective Products
- Report within 48 hours of delivery with photo/video evidence.
- We’ll replace or refund immediately (no return needed for defective items).
6. Cancellations
- Orders can be canceled within 24 hours of placement if not yet shipped.
- Contact [[email protected]] with your order number.
7. Contact Us
For return requests or questions:
📧 Email: [[email protected]]
🌐 Website: https://fillerscateringlimited.de/
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (CET)
Policy Notes:
- This policy complies with German consumer laws (§ 312g BGB) and EU regulations.
- Worldwide customers: Check local import laws before returning.
- Fillers Catering Limited reserves the right to deny returns that don’t meet policy criteria.
Thank you for trusting us for your dermal filler needs!
Why This Works:
- Medical Compliance: Strict hygiene rules for dermal fillers.
- Clarity: Deadlines, eligibility, and steps are clearly defined.
- Customer-Focused: Fast refunds for errors/defects.
- Legal Alignment: Follows German/EU e-commerce laws.